Chevrolet Roadside Assistance: Number to Call, Details, and More
Need Chevrolet Roadside Assistance? Call 1-800-243-8872 for gas models, or 1-888-811-1926 for EV assistance. This guide explains how to request help, what information to have ready, and how to check your coverage.
Chevrolet Roadside Assistance Numbers to Call
Whether your Chevrolet is new and under warranty or not, Chevrolet Roadside Assistance is just a phone call or button push away.
New vehicles typically include Chevrolet Roadside Assistance for 5 years or 60,000 miles, and you can extend or supplement it with subscription services like the OnStar plan.
Specially trained advisors are available 24 hours a day, 365 days a year to help you safely get back on the road.
Gas Roadside Assistance: 1-800-243-8872
Depending on your Chevrolet’s model year and whether you have a qualifying active OnStar plan, drivers can request assistance through their Chevy’s mobile app, infotainment system, or by pressing their blue OnStar button.
Drivers without an OnStar plan can call Roadside Assistance at 1-800-243-8872 to request services.
EV Roadside Assistance: 1-888-811-1926
Owners of any Chevrolet EV vehicle can call 1-888-811-1926, a toll-free number dedicated to EV vehicles, for roadside assistance.
How to Request Roadside Assistance
Thankfully, requesting Chevrolet Roadside Assistance is as easy as making a call or pushing a button.
Calling an Advisor and Information to Have Ready
Drivers will need to call the General Roadside Assistance toll-free number 1-800-243-8872 and have the following information at hand to help get assistance without any delay:
- Your Chevy’s Vehicle Identification Number (VIN), the unique 17-character serial number of your Chevy
- Your current location, be it an exact street address, highway landmark, or GPS coordinates
- A working contact number where the roadside agent or driver can get hold of you
- Your Chevrolet’s information such as year, model, and color
- Current odometer reading if requesting via the mobile app
- A detailed description of your roadside issue, such as mechanical failure, a flat tire, a dead battery, an empty fuel tank, or when you need a tow
Quick tip: Save the appropriate roadside assistance number in your phone before your next trip. Keeping it with your vehicle details can make requesting help simpler if an unexpected breakdown interrupts travel.
Using myChevrolet App, OnStar Guardian App, or the Blue OnStar Button
With eligible OnStar coverage, request help through the myChevrolet app, OnStar Guardian app, or the blue OnStar button in your vehicle. Those without OnStar will need to call 1-800-243-8872 for gas models or 1-888-811-1926 for EV models.
When you press the button in the myChevrolet app or OnStar Guardian app, or press the blue OnStar button, your GPS location and vehicle information are automatically shared to help dispatch Chevrolet Roadside Assistance.
Drivers will need to press the blue OnStar button, typically located on the overhead console, rearview mirror, or infotainment system interface, depending on the Chevy model, to connect directly with a live OnStar Advisor.
The feature automatically transmits your exact vehicle location, diagnostic info, and account details to the advisor so they can dispatch help immediately.
What Chevrolet Roadside Assistance Covers
- Towing assistance for a covered breakdown to your nearest authorized Chevrolet dealer from a legal roadway
- Battery service that includes a battery jump-start for a dead or low battery only, as no battery replacement service is provided
- Flat, punctured, or damaged tire assistance covers the removal and replacement of the damaged or flat tire with your vehicle’s own spare
- Running out of fuel need not be the cause of panic, as Chevrolet Roadside Assistance offers the delivery of up to three gallons of emergency fuel to enable owners to reach the nearest service station, up to a maximum of three occurrences
- Emergency oil, fluid, or water will be delivered if needed immediately. Payment for all fluids used is the responsibility of the vehicle’s owner and is due upon delivery
- Lockout assistance for those times when things go wrong and you find yourself locked out of your Chevy. Costs for a new key and the labor to create it are not covered.
Chevrolet owners should note that Chevrolet Roadside Assistance services may not be available in all states.
Limited Vehicle Warranty Coverage
The Chevrolet Roadside Assistance Service is included on all new vehicle purchases and provides coverage for 5 years/60,000 miles, whichever comes first.
Owners of new Chevrolet EV models will appreciate the included Chevrolet Roadside Assistance Service, which covers 8 years/100,000 miles, whichever comes first.
Owners should refer to their local Chevrolet dealership, like Betley Chevrolet, or their Chevy owner’s manual for detailed information on the warranty that applies to their vehicle.
Owners of older Chevy models can still get roadside assistance coverage for an out-of-warranty vehicle through the alternative options below:
- OnStar Plans: Subscribe to an active OnStar plan, such as OnStar Protect or OnStar One, or use the OnStar Guardian app, which includes 24/7 roadside assistance services like towing, jump-starts, and lockouts
- Chevrolet Protection Plans offer extended service or protection, such as the Chevrolet Protection Plan, which typically includes 24-hour roadside assistance benefits, including towing (up to $100 per occurrence), flat tire service, jump-starts, fuel delivery, and lockouts
- Pay-per-use service lets owners of Chevy vehicles without an active plan or subscription, or whose Chevy is out of warranty, still call Chevrolet Roadside Assistance at 1-800-243-8872 in an emergency, but they will pay out of pocket for any roadside services provided
What to Do While Waiting for Help
Breakdowns are stressful enough, and nobody wants the added stress of trying to stay safe on the side of a busy highway.
When your Chevy breaks down on the roadside, your main goal is to stay safe and visible, out of harm’s way, until help arrives.
The following helpful actions will go a long way to keeping you safe:
- Pull over safely when you notice an issue by moving as far off the active lane as possible into an emergency lane, roadside shoulder, or safe open area, and turn your front wheels away from the traffic lane
- Turn on your Chevy’s hazard lights and keep the emergency flashers on at all times, allowing approaching vehicles to notice you early
- If there is no safe place to stand outside your Chevy, stay inside your vehicle with your seatbelt fastened until help arrives
- Avoid exiting your vehicle on the traffic side. Instead, exit and re-enter through the passenger-side doors to stay away from fast-moving traffic.
- Move well behind or away from the roadway and always exit your vehicle if there is a safe barrier to stand behind, a wide grassy embankment, or a guardrail
- If, by any stroke of really bad luck, your Chevy happens to start smoking or even catch fire, get out of your vehicle fast and immediately move a safe distance upwind to avoid inhalation of any harmful smoke or fumes
Chevrolet Roadside Assistance FAQs
We answer some frequently asked questions about the Chevrolet Roadside Assistance feature.
Does Chevy Offer Free Roadside Assistance?
Yes, if you purchased a brand-new Chevrolet, your vehicle includes free 24/7 roadside assistance, typically for 5 years/60,000 miles, whichever comes first.
Buyers of any pre-owned Chevrolets should check with their nearest Chevrolet dealership to see whether their vehicle is still under this warranty coverage.
Is Chevy Roadside Assistance Available 24/7?
Yes, Chevrolet Roadside Assistance is available 24/7 for Chevrolet owners.
Any complimentary coverage, however, applies only during your Chevrolet’s original factory warranty period, typically 5 years or 60,000 miles for new gasoline models, or 8 years/100,000 miles, whichever comes first, for Chevrolet EV models.
Do You Need an Active OnStar Plan?
No, you don’t need an active OnStar plan to get Chevy Roadside Assistance.
Without an eligible OnStar plan, request assistance by phone. Call 1-800-243-8872 for gas assistance or 1-888-811-1926 for EV assistance.
Owners must be aware that they will be responsible for any out-of-pocket costs for roadside assistance services provided.
Where Will Chevrolet Tow Your Vehicle?
Under its roadside assistance program, Chevrolet will tow your vehicle from a legal roadway to the nearest authorized Chevrolet dealer or the closest certified service center if your vehicle is still within its original coverage period: 5 years or 60,000 miles for new gasoline models, or 8 years/100,000 miles, whichever comes first, for EV models.
Owners requesting their vehicles be towed to a different location or a non-certified repair shop will be responsible for the extra mileage costs and any applicable fees.
Learn More at Betley Chevrolet
After a breakdown, Betley Chevrolet’s service center can help with diagnosis and repairs. Ask our team about battery service or tire replacement if a jump-start or spare tire was only a temporary fix.
Let the dealership team at Betley Chevrolet help you enjoy affordable driving that offers good value, plus invaluable peace of mind knowing features like Chevrolet Roadside Assistance can help keep you safe in a breakdown.
With a 50-year history as a Chevy dealer in Derry, NH, Betley Chevrolet stands apart from the competition by putting the customer first.